24×7 Software Support Services
We, at KVR Technologies, have proven experience in delivering 365x24x7 SLA driven software maintenance and support services, which are quality and commitment focused, to a wide range of clientele executing a diverse range of software business solutions. Our process-driven and SLA driven application maintenance services approach has helped us maintain a “Preferred Vendor Status” with Fortune 500 clients across the globe.
We follow a three-tier service approach – Corrective, Adaptive and Preventive Maintenance focusing on overall cost reduction for software maintenance services with an SLA compliance of 95+%. We have proven experience of taking up enterprise systems, by understanding the prevailing functionalities and challenges met by the client and setting up consistent support methods along with communication protocols to be followed within 90 days.
Our key highlights are performance, service delivery, maximum uptime, resource optimization, global support.
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SLA Driven Software Support & Maintenance Solutions
Our accomplished experts understand the prevailing functionalities and challenges met by the client and set up consistent support methods along with communication protocols to be followed. Some of our major support activities are:
Our Software Product Engineering Services Include:
- On-Going Issues Management
- Initiatives Management
- Release Management
- Change Management
- Support Management
- Knowledge Transfer & Transition
- Status Reviews & Feedback
- Knowledge Management
Related Services
Customized Software Services
Enterprise Mobility Services
Technology Consulting Services
